

"Financial Operations Leader with 7 Years in Online Gaming"
Professional Summary Results-driven Financial Operations Leader with over 7 years of experience in online gaming, digital payments, merchant, and banking operations. Extensive expertise in reconciliation reporting, payment processing, and multi-bank transaction oversight. Skilled in account management, resolving technical financial issues, coordinating cross-functional operations, managing documentation records, scheduling, administrative support, and leading teams to maintain the highest standards of accuracy, compliance, and operational efficiency. Proven ability to streamline administrative processes, improve workflow, and support organizational objectives through effective planning, communication, and problem-solving. Education BS Hotel and Restaurant Management | The Fisher Valley College (2014–2016) Housekeeping National Certificate II | AHTC Global Research Institute, Inc. (2013), Certificate Number: 13131102025119 BS Information Technology | Nueva Ecija University of Science and Technology (2010–2012) Certifications & Training - Food Handler’s Seminar (2016) - Administrative Training Program Seminar (2014) - Basic Health Care Course (Health Care Auxiliary) (2013) - Safety Management and Disaster Response Training (2013) including Basic Life Support, First Aid, Disaster Response - Basic NSRC Orientation Training Course (2013) – Health Care Auxiliary
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Food and Beverage Server
01 Jan 2016 - 01 Jan 20171 year
Delivered customer service as a bartender and dining staff, managed shisha preparation and maintenance.
3rd Party Merchant Operation Officer
01 Jan 2018 - 01 Jan 20202 years
Facilitated secure transaction flows, maintained daily reports, and managed bank balances.
Finance Team Leader
01 Jan 2020 - 01 Jan 20222 years
Oversaw reconciliation reports, processed client payments, tallied bank balances, managed secure backups, and prepared performance reports.
Admin
01 Jan 2022 - 01 Jan 20231 year
Managing office operations, handling correspondence, preparing reports, managing cash, and ensuring compliance with policies.
Customer Service Supervisor
01 Jan 2023 - 01 Jan 20263 years
Led customer service representatives, monitored team performance, managed staff scheduling, generated daily reports, oversaw workflow, and monitored KPIs.
Customer Service Officer
01 Feb 2026 - 01 Jun 20264 months
Managed customer deposit and withdrawal transactions, resolved player inquiries, utilized Live Chat, Sale Smartly, and Telegram, provided guidance on game rules and promotional offers.