Privacy Policy

1. Introduction

This Privacy Policy explains how Ag Assist Limited (“Ag Assist”, “we”, “our”, or “us”) collects, uses, and shares your personal information. It applies to all users of our website, platform, and services, whether inside or outside New Zealand.

This Privacy Policy should be read together with our Terms and Conditions. By using Ag Assist, you agree to this Privacy Policy.

2. What Information We Collect

We collect personal information (as defined in the Privacy Act 2020) when you:

• Create a profile or register your business/organisation;
• Register as a job seeker;
• Contact us through the website;
• Interact with our platform (including timesheets, messaging, listings, and ratings);
• Provide optional information (such as photos, work history, or verification documents).

Personal information may include:

• Name, business name, email, phone number;
• Profile photo, work experience, skills, location, and availability;
• Performance ratings, feedback, and notes about interactions;
• Billing and payment details;
• Device information (IP address, browser, referral source, approximate location).

3. How We Use Personal Information

We use your information to:

• Create and manage your account;
• Display your profile and listings to other users;
• Operate and improve our services;
• Provide customer support and security;
• Send service updates and marketing;
• Repurpose your content (e.g., profile photos, listings, posts) for promotional and marketing purposes, in line with our Terms. You can ask us to stop using your content in new promotions by contacting admin@agassist.co.nz.

4. Disclosure of Information

We may disclose your personal information to:

• Other registered users of the platform;
• Service providers we use for hosting, analytics, payments, or communications;
• Government agencies or regulators where required by law;
• Third parties in connection with investigations of suspected unlawful activity.

Marketing & Sale of Data

By accepting this Privacy Policy and our Terms, you consent to us:

• Using your personal information (including your name, contact details, and profile information) for Ag Assist marketing purposes;
• Sharing or selling your personal information to trusted third parties for marketing, research, or commercial use, provided this is consistent with applicable law;
• Disclosing your information as part of a sale of our business or database to a genuine third-party purchaser.

You may opt out of third-party marketing or sale of your identifiable information at any time by emailing admin@agassist.co.nz.

5. Location and Geo-fencing

We may collect and use location data (via geo-fencing or Bluetooth) to support timesheets, job tracking, and safety features.

6. Cookies and Analytics

We use cookies and similar technologies for essential functions (like login), analytics, and marketing. Some data may be shared with trusted partners (such as analytics and advertising networks).

You can disable non-essential cookies in your browser, but essential cookies are required for core functions.

7. Storing and Protecting Information

Your personal information is stored securely in Ag Assist’s database and cloud systems. We maintain reasonable safeguards against unauthorised access, alteration, disclosure, or loss. In the event of a privacy breach that is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected users in line with the Privacy Act 2020.

8. Overseas Disclosures

We may disclose your personal information to service providers and partners located overseas (e.g., cloud hosting providers, payment processors, or social media platforms). Where we do so, we will ensure the recipient provides privacy protections comparable to those under New Zealand law (IPP12).

New Zealand has been recognised by the European Union and United Kingdom as providing adequate protection, so transfers from the EEA/UK to NZ are permitted.

9. Retention

We keep personal information for as long as it is needed for the purposes described in this Privacy Policy or as required by law. If you close your account, we may continue to retain your personal information for business, legal, or operational purposes.

10. Your Rights

You have the right under the Privacy Act 2020 to:

• Request access to the personal information we hold about you;
• Ask us to correct that information if you believe it is wrong;
• Opt out of marketing communications or third-party data sharing at any time.

You can exercise these rights by contacting admin@agassist.co.nz.

11. Children

Our services are not intended for individuals under 18. If we learn someone under 18 has provided information, we may delete their account and associated data.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will take effect when published on this page.

13. Contact

Ag Assist Limited
Email: admin@agassist.co.nz